Our client, an international engineering and manufacturing organisation based in the Northwich area, is now looking to recruit an experiencedCustomer Service Administrator / Sales Administratorto join their team.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
The successful canddiate must have either extensive B2B customer service experience OR experience from within a very similar role.
The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!!!
Key Responsibilities
Respond to service enquiries via multiple channels including email and telephone
Manage and send service contract renewals
Maintain and administer the service library and related documentation
Liaise with site representatives to schedule and confirm dates forservices
Collect and record feedback on quotations and contract renewals
Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile
Proven background in customer service with a strong understanding of excellent customer service practices
Proficient in Microsoft Office applications, especially Excel
Strong attention to detail and problem-solving skills
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