Customer Account Manager
£28,000 - £32,000
Wednesbury
The Customer Account Manager will play pivotal role in driving business growth and fostering strong client relationships. You will be responsible for managing day-to-day operations, ensuring client satisfaction through exceptional service delivery, and implementing strategies that align with both client and company goals.
Customer Account Manager Key Responsibilities:
* Act as the primary point of contact for clients, addressing concerns and ensuring their needs are met promptly and effectively.
* Proactively manage client accounts, ensuring services delivered are within budget and aligned with client expectations.
* Maintain and update accurate client records, including contracts, renewals, and service documentation.
* Build and sustain strong client relationships through regular communication and by providing high-quality support.
* Collaborate with the Head of Department to review and enhance internal processes for greater efficiency.
* Analyse operational and client data to identify trends, improvements, and opportunities.
* Demonstrate a thorough understanding of client requirements and identify potential upsell or cross-sell opportunities.
* Schedule and lead regular client meetings to review performance and discuss improvements.
Skills & Experience:
* Strong verbal and written communication skills.
* Excellent organisational abilities with meticulous attention to detail.
* Demonstrated leadership and team collaboration capabilities.
* Strategic thinking and effective problem-solving skills.
* Proven ability to build rapport and maintain professional relationships.
Monday – Friday, 9am-5pm.
If this role is of interest, please contact James Aust for more information
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