Job Description
2x Cloud Support Engineers
Permanent | £55,000 - £65,000 | Herefordshire (Hybrid, up to 3 days per week)
Minimum SC clearance required | DV clearance preferred
We are seeking two Cloud Support Engineer to provide Level 1 and Level 2 support across secure, defence-focused cloud environments. This role focuses on maintaining platform stability, administering Azure Landing Zones, and supporting enterprise collaboration and CI/CD platforms.
Key Responsibilities
* Provide 1st and 2nd line technical support, including incident triage and resolution
* Administer Microsoft Azure Landing Zone environments (RBAC, subscriptions, policies, resources)
* Support core networking components including VNets, NSGs, and routing
* Respond to monitoring alerts, investigate issues, and escalate where required
* Act as an internal application champion for collaboration and CI/CD platforms
* Maintain operational documentation, runbooks, and support procedures
Skills & Experience
* Experience in Level 1/Level 2 technical support within a customer-facing environment
* Hands-on exposure to Microsoft Azure administration
* Understanding of cloud networking fundamentals (IP, DNS, routing, Firewalls)
* Exposure to Infrastructure as Code tools such as Terraform or Bicep
* Basic Scripting or automation using PowerShell, Bash, or tools like Ansible
* Strong troubleshooting, documentation, and communication skills
* Any of the following certifications would be a bonus: Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), ITIL Foundation Certification
This role offers the opportunity to support secure cloud environments within defence programmes while developing hands-on Azure and operational cloud experience.