Process optimisation lead

Job Description

We're Hiring: Service/Process Optimisation Lead, HR | Ocado Logistics | Hybrid (Hatfield)

Permanent,

Hybrid - 2x days a week in Hatfield


At Ocado Logistics, we’re reimagining how People Services can deliver smarter, faster, and more efficient support and we are looking for a Service/Process Optimisation Lead to help us make it happen!

If you thrive on identifying opportunities for process improvement, championing smooth implementation, and ensuring the entire organisation is fully prepared for new systems and ways of working, this is your chance to make a real difference.


About the Role


As Service Optimisation Lead, you’ll be at the heart of operational transformation. From leading business readiness for new tools and processes to embedding continuous improvement across People Services, you’ll be driving the kind of change that improves outcomes for thousands of Ocado colleagues.


You’ll work cross-functionally with HR, IT, Product, and Operations to spot inefficiencies, implement solutions, and enhance the employee experience at every step. Whether it's rolling out automation or simplifying how services are delivered, this role is about taking complexity out and putting better service in.