About the Role
My client, a leading law firm, is looking for a New Business Advisor to join their Property team! This is an excellent opportunity to work within a dynamic New Business Team, providing first-class service to new and existing clients while explaining the conveyancing process, providing quotes, and cross-selling additional legal services.
Location: Croydon - Flexible working 2/3 days per week in office
Salary: £25,000 - £26,000 basic + commission (OTE £50,000+)
Key Responsibilities
Client & Business Development:
* Handle all property-related new business enquiries via phone and email
* Provide accurate conveyancing estimates to clients and referrers
* Manage specific agent and referrer accounts, including proactive outreach calls
* ⏰ Follow up all estimates within 24-48 hours and provide feedback on lost instructions
* Cross-sell legal services to maximise client value
️ Administrative & Operational:
* Provide administrative support to property fee-earning teams
* Allocate cases based on referrer requirements and team capacity
* Maintain accurate records using Case Management Systems, Outlook, Microsoft Word, and Excel
* Handle data entry into electronic portals during client onboarding
* Ensure all correspondence and conversations are properly documented
Client Service & Compliance:
* Assist clients through the on boarding process and answer queries promptly
* Ensure compliance with GDPR requirements for handling personal information
* Work to departmental targets and KPIs
* ⭐ Maintain high standards of customer service throughout all interactions
Relationship Management:
* Work closely with account managers to maximise referrer partnerships
* Build strong relationships across managed accounts to drive engagement
* Identify and report potential issues that could impact referrer relationships
* Support continued growth of the department through effective relationship building
✅ Essential Requirements
* Property experience is essential
* Ability to work independently and collaboratively as part of a team
* Experience working in a busy, sales and target-driven environment
* Excellent attention to detail
* Self-motivated and enthusiastic approach
* Strong sales and target-driven mindset
* Customer-focused with exceptional service standards
* Outstanding verbal and written communication skills
* Ability to remain calm and professional under pressure
What My Client Offers
My client is committed to excellence and values:
* Aspirations: Supporting you to be the best you can be, encouraging smart working and continuous improvement
* Integrity: Promoting openness, honesty, and respect in all interactions
* Innovation: Fostering creativity, adaptability, and continuous learning for personal development
* Commitment: Building long-term relationships and career growth
This is an excellent opportunity to join a progressive law firm where you can develop your career in property law!
Ready to take the next step? Apply now to join this dynamic team!