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Flagship Store Director (Luxury Furniture), West Midlands
Client: Dweet
Location: West Midlands
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 10.06.2025
Expiry Date: 25.07.2025
Job Description:
A Flagship Store Manager for a luxury home décor brand must expertly bridge high-end retail and professional trade, delivering exceptional client experiences while driving commercial performance. The leader should embody the brand’s aesthetic and lead with strategic vision and operational precision.
Responsibilities include:
* Delivering a refined retail experience aligned with the brand’s design philosophy.
* Greeting clients and curating luxury experiences.
* Overseeing product presentation and showroom layout.
* Leading team outreach via channels like WhatsApp and live chat.
* Coordinating seasonal layouts with VM and Retail Manager.
* Developing trade partnerships with interior designers, architects, and corporate clients.
* Hosting showroom presentations and product demonstrations.
* Organizing store events and product launches for trade professionals.
* Tracking and growing trade sales through relationship building.
Client Relationship & Aesthetic:
* Maintaining long-term client relationships via CRM tools.
* Leading outreach campaigns and event invitations.
* Handling service issues discreetly.
* Maintaining visual merchandising standards.
* Advising clients with a design-savvy approach.
Team & Commercial Management:
* Leading, mentoring, and managing the team.
* Providing training on product knowledge and sales.
* Managing staff schedules and resolving personnel issues.
* Tracking sales performance and KPIs.
* Monitoring inventory and aligning with HQ on strategy.
* Generating monthly sales and footfall reports.
Operational & Brand Representation:
* Overseeing store operations and maintenance.
* Ensuring showroom visual standards.
* Managing transfers and logistics.
* Planning and leading store events.
* Representing the brand at networking and cultural events.
* Engaging with local venues and design peers.
* Integrating digital tools like live chat and remote consultations.
* Collaborating with PR, e-commerce, and social media teams.
* Supporting omnichannel sales strategies.
* Communicating with sophistication and confidentiality.
* Handling VIP clients and trade professionals with professionalism.
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