Hope you are high in your spirits. Please stay safe.
If you are interested share your resume at sreeja.j@ampstek.com
Role: IT Support Analyst
Location: Ulverstone, UK
Duration: Contract
Job Description
* Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
* Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
* Respond to customer inquiries, feedback, and compliments
* Use Remote Desktop tool to assist the end users as required
* Diagnose and resolve software and hardware incidents, including operating systems related incidents
* Install and configure new IT software
* Ability to multi-task and operate under pressure
* Other Service Desk related tasks
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