Contract : Permanent, 30 hours per week (Monday to Friday between 8am and 6pm)
Location : Matrix Diagnostics, Waltham Abbey, EN9 3BZ
Salary : £20,000 per annum (FTE £25,000)
As a Product Sales Administrator, you will be responsible for coordinating and processing product orders for our clients, ensuring a seamless and efficient experience from initial enquiry through to final delivery. You will play a vital role in supporting our Sales and Account Management teams, acting as the key liaison between customers, internal departments, and our operational teams to help deliver a high-quality, reliable service.
You will draw on your strong organisational skills and customer service experience to manage inbound orders, maintain accurate records, and respond to product and delivery enquiries with clarity and confidence. Working closely with our Goods Out team, you’ll issue packing and dispatch documentation, keep customers updated on product availability and lead times, and ensure orders are prepared and invoiced correctly.
By building an in-depth understanding of our products and how they’re used, you will also help customers structure efficient orders that meet their needs, offering guidance on quantities, combinations and delivery timelines. Through every interaction, you’ll reflect our commitment to customer care, accuracy, and professionalism.
This is an exciting opportunity to be part of a supportive, collaborative team in a role where your attention to detail and proactive approach will make a real difference to our customer relationships and day-to-day operations.
Main Objectives
* The role of Product Sales Administrator is key to the successful delivery of products to our clients. Working closely with Sales and Account Managers, as well as operational teams, you will co-ordinate, communicate and process all product sales orders.
* Reporting to the Product Sales Team Leader, you will be a dependable member of the team who has a professional and supportive attitude, with the ability to handle multiple tasks.
* You will build an understanding on how our products work and help customers structure efficient orders in terms of quantity and product mix.
* You will need to be confident on the phone, offer great customer service, and be resourceful and accurate.
Specific Responsibilities
* Point of contact for inbound orders and supporting with general enquiries from customers.
* You’ll be responsible for ensuring that when our customers place orders, they are correct, and properly loaded onto the System.
* You will be a point of contact for customers, and work between the sales/account management team, and goods out.
* Checking orders are correct and raise the sales invoices.
* Work closely with Sales and Account Management team to ensure customer satisfaction and re-order levels.
* You will continue to develop relationships with our customers and make their experience of dealing with Matrix as straightforward and positive as possible.
* You will build an understanding on how our products work and help customers structure efficient orders in terms of quantity and product mix.
* Updating customers on any ‘long-lead-time’ or delays.
* Communicating product availability and delivery dates to customers.
* Accurate data entry and liaising with the Goods Out/Warehouse Team.
* Issuing packing lists/dispatch notes to Goods Out/ Warehouse.
* Build and maintain excellent relationships with all key stakeholders.
General Duties and Responsibilities
* To maintain current document procedures through regular review as defined in the Quality Management System.
* Attend and participate in internal meetings as appropriate.
* Communicate and coordinate with internal departments as appropriate.
* Raising non-conformances, planned deviations, changes, risks and improvements as required.
* Adhere to ISO 9001 and ISO 17025 requirements in testing and quality control procedures.
* To ensure commitment to impartiality and confidentiality, integrity and accessibility of information.
* Adhering to all policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.
* General administration, including: respond to emails, answer the telephone, opening post, scanning, copying, faxing etc.
Requirements for this role
Experience in Role
* Previous experience within an administrative/customer service role (at least 3 years)
* Previous experience working within Private Sector
Essential
* Be able to work on your own initiative with minimal supervision
* Possess good time management skills
* Able to manage workload
* Excellent organisation skills
* Confident and clear communication skills both verbally and written
* Computer competent (Word, Excel etc)
* Professional attitude
Our Company Benefits
* 31 days holiday inclusive of bank holidays, increasing with length of service
* Contributory pension scheme up to 5%
* Access to Company benefits and discount portal
* Access to a Health Cash Plan
* Free eyecare vouchers
* Cycle to work scheme
* Access to confidential Employee Assistance programme
* Interactive mental health and wellbeing app