M365 Product Engineer
Location: Hybrid (UK-based – occasional travel to London required)
Salary: £65,000 – £70,000
Full-time, permanent
The client’s IT Infrastructure team is focused on simplifying how employees work, engage, and collaborate by introducing new platforms and services. This role supports the vision of creating a truly digital workplace by leveraging Microsoft 365 services to meet the needs of colleagues across the organisation.
Key Responsibilities
* Manage and maintain the Microsoft 365 ecosystem, including Teams, OneDrive, Intune, and Entra ID.
* Provide Tier 3 support for M365-related incidents and service requests.
* Monitor system health, usage, and security compliance across the environment.
* Drive adoption of M365 tools and features to enhance collaboration and productivity.
* Support digital transformation initiatives aligned with business goals.
* Manage licensing for Microsoft platforms and services.
* Develop and maintain documentation, user guides, and training materials.
* Ensure compliance with internal security policies and data governance standards.
* Manage identity and access controls, MFA, and device compliance.
* Contribute to infrastructure projects focused on workplace modernisation and security.
* Leverage PowerShell and Power Platform (Power Automate, Power Apps) to automate workflows and administrative tasks.
* Other duties as directed by line management.
Core Skills & Competencies
* Proven experience administering Microsoft 365 in a mid-to-large enterprise environment.
* Strong knowledge of Entra ID, Azure, Teams, and Intune.
* Experience with PowerShell scripting and M365 security / compliance tools.
* Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
* Broad expertise in on-premise and cloud-based infrastructure and security technologies.
* Understanding of cloud governance frameworks, including IAM, encryption, and compliance.
* Excellent written and verbal communication skills.
* Results-driven self-starter with high levels of initiative, energy, and mobility.
* Strong stakeholder engagement and customer-focused management skills.
* Experience managing supplier relationships.
* Knowledge of working in multi-site environments.
* Experience working in ITIL environments, particularly Change, Incident, and Problem Management.
#J-18808-Ljbffr