Key Account Manager
Location: Newry
Department: Commercial
Reports To: Commercial Manager / Head of Commercial
Overview
We are seeking a proactive and commercially driven Key Account Manager to join the commercial team. In this role, you will support the development and execution of a strong sales plan aligned with the companys growth strategy. You will be responsible for delivering sales, margin, and category growth across key retail and/or foodservice accounts while building strong, collaborative customer relationships.
This is a critical role with significant influence over day-to-day commercial performance and long-term customer development.
Key Responsibilities
Account Management & Business Growth
* Manage and grow assigned key accounts to achieve sales, margin, and category targets.
* Develop tailored account plans to maximise performance and identify new opportunities.
* Lead key customer meetings, ensuring strong commercial presentations and negotiations.
* Optimise existing product listings and drive new product development opportunities in collaboration with NPD and Marketing.
Customer Relationship Building
* Build and maintain collaborative, long-term partnerships with key customers.
* Act as the main point of contact for customer queries, issues, and commercial updates.
* Monitor customer performance, trends, and feedback to identify risks and opportunities.
Commercial Strategy & Execution
* Contribute to the creation and delivery of the overall sales strategy and annual commercial plan.
* Track and analyse sales data, performance KPIs, promotions, and forecasts to support decision-making.
* Ensure pricing strategies and promotional plans align with business objectives.
* Work closely with internal teams including Supply Chain, Finance, Technical, and Operations to deliver service excellence.
Operational & Administrative Duties
* Maintain accurate records of account activity, sales forecasts, pricing agreements, and commercial documentation.
* Prepare monthly reports, business reviews, and performance updates.
* Support the day-to-day commercial operations and ensure alignment between departments.
Skills & Experience Required
* Proven experience in account management or commercial roles, ideally within FMCG or food manufacturing.
* Strong commercial awareness with the ability to interpret sales data and financial metrics.
* Excellent negotiation, communication, and presentation skills.
* Ability to build strong internal and external relationships at all levels.
* Strong organisational skills with the ability to manage multiple priorities.
* Experience working with major retailers or foodservice customers is highly desirable.
* Self-motivated, results-driven, and able to work independently and as part of a team.
Personal Attributes
* Commercially focused with strong analytical thinking.
* Confident, professional, and customer-centric.
* Able to influence stakeholders and drive collaborative outcomes.
* Ambitious, adaptable, and proactive in identifying new business opportunities.