We are March the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.
As the Contracts Manager you will oversee the delivery of planned maintenance, reactive maintenance, and small works projects across multiple sites for one of our key clients. This role is critical in ensuring contractual compliance, operational efficiency, and exceptional client satisfaction across multiple sites.
Key Responsibilities:
Manage and oversee the delivery of PPM schedules, ensuring compliance with statutory and contractual requirements.
Coordinate reactive maintenance activities, ensuring timely resolution of issues and minimal disruption to client operations.
Plan and deliver small works projects, from initial scoping through to completion, ensuring quality, safety, and budget adherence.
Monitor contract performance against KPIs and SLAs, implementing improvements where necessary
Act as the main point of contact for clients, building strong relationships and ensuring high levels of satisfaction.
Conduct regular client meetings and provide transparent updates on service delivery and project progress.
Manage budgets for maintenance and small work, ensuring profitability and cost efficiency.
Prepare forecasts, manage variations, and ensure accurate invoices in line with contractual terms.
Ensure all workers comply with health & safety regulations, statutory requirements, and company policies.
Maintain accurate records for audits and regulatory inspections.
Skills and Experiences:
Proven experience in Hard Services FM, including self-delivery and subcontractor management.
A sound technical background, supported by recognised M&E qualifications
Strong leadership and motivational skills, with the ability to direct and manage a team.
Exceptional analytical skills
Proven track record of delivering change in complex and demanding environments.
Strong understanding of building services and compliance requirements.
Excellent client-facing and stakeholder management skills.
Commercial acumen with experience in budgeting and cost control.
Leadership experience with the ability to motivate and develop teams
What we offer
A competitive salary and benefits package appropriate to this position
An employer who values the ongoing wellbeing of its employees
Career development within a successful and growing business
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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