Helpdesk Coordinator Anabas (Darlington Business Support Centre)
Salary: £27,165
Hours: Permanent, Monday to Friday, 8am 5pm
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.
We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities:
* Monitor and manage the helpdesk and client inboxes
* Answer incoming calls in a friendly, professional manner
* Log, update, and close jobs on QFM
* Keep clients and colleagues informed on ongoing issues
* Book travel and accommodation as required
* Order materials and goods online
* Raise purchase orders on Sage200
* Liaise with engineers, subcontractors, and site-based teams
* Schedule callouts and planned preventative maintenance (PPM) works
* Provide cover for the on-call rota when required
* Attend site visits if necessary
About You
Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
Essential Skills & Qualities:
* Previous office experience in a similar role
* Strong communication skills, able to manage customer expectations
* Excellent organisational skills with the ability to prioritise effectively
* Confident IT user (Microsoft Office, email, CAFM systems, or similar)
* A positive team player with a flexible, can-do approach
* Reliable, self-motivated, and committed to delivering work to a high standard
What We Offer
* 33 days annual leave (including Bank Holidays)
* Employee Assistance Programme
* Recognition and Reward scheme
* Cycle to Work scheme
* Recommend a Friend scheme
* Company events
* Training and development opportunities
* Subsidised gym membership
* Access to healthy snacks and drinks
Ready to join us?
If youre passionate about supporting people, solving problems, and working as part of a collaborative team, wed love to hear from you.