Job Title Cloud Operations Engineer Job Description This DevOps / Cloud Ops Engineer role is responsible and accountable for Sage's online product portfolio in Sage's Accounting Business unit. This role is expected to collaborate closely with product development teams and other cloud Ops teams to deliver new products and features to Sage customers. The successful candidate would be someone who can thrive on team work, attention to detail, not afraid to speak up in a team setting, introspective, and most of all, values everyone's contributions. This is a hybrid role - three days per week in our Newcastle office. Key Responsibilities In this role you'll: • Collaborate closely with product teams to deliver product features to Sage customers, with little to no supervision: deploying artifacts to Pre-prod and Prod, tracking feature releases to help advanced planning. • Assess operational risks for product/feature delivery proactively by working closely with product delivery team leads. • Identify and engineer proactive measures to get ahead of possible service impairment. • Automate manual operational tasks, maintaining CI/CD pipelines, and carry out change management requests. • Part of the 24/7 on-call rotation and participate as technical lead in the event of a customer impacting service incident. Skills & Competencies • Strong grasp of SRE and DevOps engineering concepts. • In-depth knowledge of AWS cloud technologies. • Proficient in writing Python and/or Bash scripts to automate manual tasks. • In-depth knowledge of the secured SDLC. • Experience in working in a highly proactive scrum team is desirable. • Depth of knowledge of MSSQL or MySQL is desirable. • Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders. Preferred: • AWS Certified DevOps Engineer Professional • AWS Certified Solution Architect Professional • Certified AWS Advanced Networking LI-MD1 Function Cloud Operations Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/