Job Description
An exciting opportunity has emerged for a Temporary Accommodation Advisor to join the homelessness department at one of Adecco's key public sector clients in the West Midlands, in a full time (37 hours each week, Monday to Friday) temporary assignment, initially until 1st October 2025.
The successful candidate will be responsible for providing an excellent customer focused temporary accommodation service for homeless applicants. It is a hybrid role with some working from home but candidates must be flexible on working from the office in Solihull when required. In addition, a car user is essential as the role involves visits to temporary accommodation properties/sites.
Therefore we are looking for housing professionals that have the following experience/expertise:
* Providing support to Housing Options Officers and team leaders which may involve conducting home visits to verify homelessness where you will be expected to mediate and be able to utilise your negotiation and influencing skills to prevent the customer from having to leave. It could also include negotiating with Landlords where the customer is being asked to leave a tenancy. * Securing temporary accommodation for homeless clients. This will involve liaising and negotiating with accommodation providers to secure a provision for the homeless persons.* Assisting with clerical and any associated administrative duties across the service including medical applications, processing and assisting customers with completion of forms. * Preparing and serving notices to quit to those customers in temporary accommodation where our client is seeking possession. This will also include home visits where the customer is not able to attend our client's offices in person.* Providing support on the provision of temporary accommodation. This includes ensuring temporary accommodation is equipped and suitably available for allocation and the management of information and data associated to these functions.* Travelling to temporary accommodation properties to carry out voids and 100% checks.* Completing licence agreements with prospective occupants and ensuring housing benefit applications are registered online to maximise income generation.
Please note, a proactive and preventive approach to preventing homelessness and supporting customers to sustain their current home is key for this role.
Only applicants who feel they meet the above criteria and are comfortable working in and around the Solihull area of the West Midlands need apply. Interviews will take place virtually in mid June 2025.