Guest Services Manager : Luxury 5* Hotel in Berkshire
Location: Berkshire
Salary: Up to A GBP 38,000 + Benefits
We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.
As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day:to:day operations of the hotel.
Responsibilities
* Ensure the smooth running of the guest services team on a daily basis.
* Welcome all guests to the hotel in conjunction to hotel and brand standards.
* Monitor guest experience feedback and resolve any client disputes and complaints.
* Assisting with enquiries both on email and on the phone.
* Anticipate guests needs and requests in an intuitive manner, ensuring a seamless service is delivered.
Requirements
* Previous experience in Guest Relations / Front Office
* You will be an engaging people focused manager: ability to lead and inspire your teams and build strong connections
* Clear verbal/written communication proficiency
* Flexible and adaptable approach with a can:do attitude
* Ability to drive sales and cross sell