Social network you want to login/join with:
Service Coordinator, Newcastle-upon-Tyne, Tyne and Wear
Client: Vantive
Location:
Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
We are currently seeking an experienced Service Coordinator to join our team in Newcastle.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing prompt and excellent service to all UK and Ireland Technical Services customers.
The Technical Service Coordinator will also ensure all administrative tasks related to UKI Technical Service activities are maintained according to required processes.
Technical Service Coordinator & Administration:
* Provide world-class responses to all Technical Service activities, including:
* Technical fault reporting & resource planning
* Updating databases with service information
* Maintaining service contracts
* Processing parts and pricing requests
* Managing device loan pool information
* Administering service-related complaints
* Responding to and communicating proactively with customers via telephone and email
General:
* Maintain and extend personal and team technical skills through development and training
* Establish and maintain communication and partnerships with customers and team members
* Ensure data accuracy in all work aspects
* Perform additional roles/duties as requested by Supervisor/Manager
* Adhere to all Quality and EHS standards
Education/Experience:
* Suitable education for a fast-paced administrative environment
* Proficiency in Microsoft Office and other administration tools
* Experience in a similar environment is advantageous
* Strong desire to deliver excellent customer service
Computer Skills:
Microsoft Office
Functional Requirements & Competencies:
* Customer-focused and communicative
* Disciplined, independent, yet a team player
* Driven to deliver high-quality service
* Compliant with regulations and standards, safeguarding Vantive's reputation
#J-18808-Ljbffr