Process architect

Job Description

Introduction

Join a business delivering essential services to millions of customers, where operational excellence, innovation and continuous improvement sit at the heart of everything they do. This is a senior opportunity to shape enterprise-wide process architecture, driving consistency, efficiency and smarter ways of working across a complex organisation.

Role Overview

• Location: Local to Brighton (minimum 2 days per week onsite)
• Package: Competitive Day-Rate Inside IR35
• Start-Date: Immediate
• Duration: Initial 3-Months with view to extend

What You’ll Be Doing

• Own and develop the organisation’s end-to-end process architecture, ensuring consistency across multiple business functions.
• Define and maintain process frameworks, standards, governance models and documentation approaches.
• Lead the design and optimisation of cross-functional processes to improve efficiency, compliance and customer outcomes.
• Create and maintain key process artefacts including process maps, value streams, governance frameworks and operating procedures.
• Provide leadership and direction to process performance activities, ensuring meaningful KPIs and performance measures are in place.
• Use process insights and operational data to identify improvement opportunities, mitigate risks and strengthen controls.
• Partner with automation and digital teams to assess opportunities for workflow optimisation, AI adoption and process digitisation.
• Facilitate workshops and stakeholder sessions to drive engagement, alignment and process ownership across the business.
• Support continuous improvement initiatives and champion a culture of process excellence.
• Present recommendations, architectural models and performance insights to senior stakeholders and leadership teams.

Main Skills Needed

• Significant experience in process architecture, business process improvement or operational excellence environments.
• Expertise in process modelling methodologies, including BPMN 2.0 and recognised industry frameworks.
• Strong understanding of governance, process ownership models and enterprise-wide process design.
• Experience developing KPI frameworks, performance measures and process improvement strategies.
• Ability to analyse complex operational challenges and translate insights into practical solutions.
• Knowledge of digital transformation, automation technologies, workflow platforms and AI-enabled process improvement.
• Strong stakeholder management skills, with the confidence to influence at all levels of an organisation.
• Experience facilitating workshops, driving collaboration and embedding change across business functions.
• Familiarity with process modelling, analytics and visualisation tools such as Visio, Signavio, ARIS or Power BI.
• Lean Six Sigma, BPM certifications or similar process improvement qualifications would be advantageous.

What’s in It for You

• The opportunity to shape enterprise-wide process strategy and influence business-wide transformation.
• Exposure to complex operational, digital and automation programmes.
• A highly visible role with regular engagement across senior leadership teams.
• A collaborative environment focused on innovation, continuous improvement and operational excellence.
• Ongoing professional development and the chance to build capability across a growing process community.
• Hybrid working with flexibility and opportunities to work across multiple business areas.

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