About The Role
National Account Manager – Leisure & Health Club Contract
Salary: £50,000 – £55,000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)
About the Role
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
1. Overall accountability for the performance of a national customer account across multiple locations
2. Act as the senior point of contact for the customer, building trusted and effective working relationships
3. Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
4. Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
5. Maintain strong control of financial performance, including budgets, forecasting, and cost management
6. Drive continuous improvement, innovation, and best practice across the contract
7. Identify opportunities to strengthen the customer relationship and support contract retention and growth
8. Ensure full compliance with health & safety, HR, and company policies and procedures
9. Provide clear, accurate reporting and performance updates to internal and customer stakeholders
10. Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
11. Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
12. A proven track record of managing complex, multi-site contracts
13. Strong commercial awareness with the ability to balance service delivery and financial performance
14. Excellent customer relationship and stakeholder management skills
15. The ability to lead change, improve performance, and develop colleagues
16. Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
Keyboard Shortcuts
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18. F10 - Move focus from the edit area to the first toolbar button
19. Shift + TAB - Move focus from the edit area to the last toolbar button
About You
Not Specified
Keyboard Shortcuts
20. F9 - Move focus from the edit area to the Footer Toolbar
21. F10 - Move focus from the edit area to the first toolbar button
22. Shift + TAB - Move focus from the edit area to the last toolbar button
About Us
What We Offer
23. Salary of £50,000 – £55,000
24. Car allowance
25. Free gym / health club membership
26. Company Pension Scheme
27. Ongoing development and progression opportunities
28. The opportunity to lead a significant national contract within a growing organisation
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Keyboard Shortcuts
29. F9 - Move focus from the edit area to the Footer Toolbar
30. F10 - Move focus from the edit area to the first toolbar button
31. Shift + TAB - Move focus from the edit area to the last toolbar button