Full-Time
Kingston-Upon-Thames
Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 85 stores and a thriving website, and the business continues to grow.
Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.
Purpose Of The Role
Reporting to the Project Manager this is a business-facing role where you will be given the opportunity to add real value. The Junior Business Analyst must be able to demonstrate they are a customer focused individual with the energy, drive and commitment to make it happen. This role will be required to work closely with all departments of the business driving change and efficiencies for all processes and business systems.
This role will be working on business transformation projects, which may affect several areas of the business, and subsequently good Organisational skills, Conflict Management and Interpersonal skills are essential.
Responsibilities
* Good understanding of business objectives and departmental requirements
* Document business processes and reference all system processes included within the process
* Work with departments to enhance and improve processes through automation
* Assist the Support team with troubleshooting and resolving system issues
* Ensure all new solutions are effectively documented and tested prior to going live
* Provide clear updates to colleagues and stakeholders ensuring all parties are kept well informed
* Understand best practices and keep up to date with technological advances
* Assist with any reporting requirements and data integrity
Essential Skills
Key Skills & Experience:
* Strong analytical skills;
* Excellent documentation skills
* Ability to explain complex technical issues to non-IT-experts;
* Organised and flexible to changing business priorities;
* Problem solving & delivering results;
* Excellent listening skills;
* Takes ownership of issues and keeps all parties updated with regular progress reports
* Ability to work in an environment with changing priorities;
* Action Orientated;
* Highest level of integrity, honesty and trust;
* Drive for results.
Desirable Skills
* Knowledge of AX or any other ERP system such as Oracle or SAP.
Experience
* Experience of working in a Retail environment (stores, buying or merchandising)
* Background of working with technology to deliver new services and solutions
* Delivery of projects and system change
* Experience of working with information systems ideally in a retail/wholesale business
* Analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
* Demonstrated ability to review, consolidate and communicate with all levels within IT and the business.
Skills
Business Anaysis
BA