Junior IT Support Technician Location: Antrim Job Type: Full-time | Office-based Salary: £25,000 - £30,000 per annum Reed Technology is delighted to be working with an excellent company based in Antrim for a Junior IT Support Technician to join their dynamic team. This opportunity is well suited to an individual at the beginning of their IT career with a strong interest in technology and a commitment to providing high-quality support to end users. The successful candidate will be involved in delivering daily technical assistance across a range of systems, communication tools, and infrastructure, helping to maintain the smooth running of business operations. Key Responsibilities Serve as the initial contact for technical support requests, managing queries through an internal ticketing system. Record, track, and resolve incidents, service requests, and system changes in a timely manner. Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site and remotely. Refer more complex or advanced technical problems to senior colleagues when necessary. Assist with user account management, including access rights and password support. Support employee onboarding and offboarding activities from an IT perspective. Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery. Maintain accurate and up-to-date records of all support activities within internal systems. Deliver a professional, approachable, and customer-focused support service at all times. Work collaboratively with the wider IT function to ensure efficient issue resolution. Skills & Experience Required A relevant IT qualification (such as a degree, diploma, or similar). A minimum of one year's experience in an IT support or service desk environment. Previous experience interacting directly with customers or end users. Strong interpersonal and communication skills, with the ability to work well as part of a team. Good organisational skills, with the ability to manage priorities and work effectively under pressure. A sound understanding of general IT systems and fundamental networking principles. Familiarity with standard health & safety guidelines and IT security best practices. For more information, including package details, please contact Niall at Reed Belfast, apply via this advert, or contact me confidentially on LinkedIn