Operations Support Officer - Customer Service Cardiff | £14.59 per hour | 5 am - 1 pm | Monday to Friday | Temporary Introduction Acorn by Synergie is recruiting for an experienced and organised Operations Support Officer to join a busy operational team. This is a busy role that provides essential administrative and customer service support to a large workforce, ensuring the smooth day-to-day running of operations. This position would suit someone who thrives under pressure, has excellent attention to detail, and enjoys supporting colleagues while delivering a high standard of customer service. Key Duties Review and process Driver Daily Returns, ensuring all documentation is accurate, complete, and uploaded to internal systems. Check and process overtime documentation, ensuring records are correctly prepared for supervisor approval and payroll processing. Review Daily Defect Sheets, correcting errors, recording information accurately, and maintaining system records. Manage PPE stock levels, placing orders and ensuring adequate supplies are available. Maintain and update the Tacho Master Calendar. Print, distribute, and maintain driver-related documentation, including accident forms, annual leave forms, overtime notices, and vehicle records. Investigate and gather information relating to missing movements, out-of-hours tickets, and ticket amendments. Support the daily driver sign-in process, issuing tablets, mobile phones, keys, maps, and other operational equipment. Maintain accurate records of equipment allocation and returns. Take ownership of key management, including issuing, tracking, logging, and ensuring keys are returned. Manage Housing Paid Calls administration, including uploading documentation, creating call lists, and liaising with crews regarding overtime requirements. Handle incoming telephone calls professionally, relaying information to supervisors and supporting operational communication. Support approximately 287 operational staff each morning with sign-in procedures. Print and prepare daily manning sheets for drivers and loaders. Record sickness absence and support supervisors with staffing and route changes. Process large volumes of manual paperwork and ensure all documentation is complete and compliant. Separate and process overtime records accurately. Monitor driver hours against tachograph records. Maintain accurate records relating to holidays, sickness, staffing, and operational resources. Support onboarding activities for new starters and assist with office stationery and PPE requirements. Requirements Strong administrative and customer service experience. Exceptional attention to detail and accuracy. Confidence working with manual records and data entry systems. Ability to remain calm and professional in a busy operational environment. Excellent communication and organisational skills. Patient, approachable, and able to de-escalate challenging situations when required. Ability to prioritise workloads effectively and work independently. Comfortable supporting a large workforce and managing multiple tasks simultaneously. What We Offer £14.59 per hour. Fixed Monday to Friday working pattern with early finishes. Opportunity to work within a supportive operational team. Varied and rewarding role with significant responsibility and autonomy. Interested? Apply now if you are a highly organised individual with strong customer service skills and enjoy working in a fast-moving environment. Acorn by Synergie acts as an employment agency for permanent recruitment.