Job Description: BMS Administrator
We are seeking two Engineers to join our newly established Install team. This role focuses on completing pre-installation and on-site installation of our automated equipment to a high standard. After relevant training, you will also support the field resource team periodically or during installation downtimes.
The ideal candidate will be based in Milton Keynes or nearby and will report to the Technical Installation Manager.
Key responsibilities include providing efficient repair services, effective communication with customers, peers, and management, completing technical and product training, and fulfilling administrative duties.
Responsibilities
* Provide effective repair services achieving KPIs such as first-time fix rate and mean time between failures
* Maintain an effective car stock
* Achieve KPI targets for PMIs, ECRs, and TBs implementation
* Build and maintain strong customer relationships to ensure excellent support
* Identify, resolve issues on-site to minimize downtime
* Maintain accurate records of all work completed
* Support installation activities
Training for New Starters
Our engineers undergo comprehensive training over 18 months, including:
* Buddy Training: Paired with experienced engineers to familiarize with instruments and site operations
* Head Office Training: Based in Milton Keynes, involving sessions with product managers and lead engineers
* Regional Training: Conducted virtually by EMEA headquarters in Germany, leading to certification for solo work
Candidate Profile
* HNC/HND or NVQ 3 with 3 years of engineering experience
* Strong fault-finding skills
* Knowledge of hydraulic and pneumatic principles
* Valid full driving license
* Customer-focused with excellent communication skills
* Flexible and willing to travel across the UK
Benefits
Includes a company car, hybrid working, and other benefits. Working hours are 5 days over 7, with shifts such as Wed – Sun, 08:00 – 16:00, or Mon – Fri, 14:00 – 22:00. Candidates must reside within a specified area in South London; please contact HR for details.
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