Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota York. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturday's on a rota basis.
Responsibilities
* Greeting customers and handling service bookings efficiently.
* Advising customers on necessary repairs, services and estimated costs. Promoting the sale of genuine parts and accessories whenever possible.
* Keeping customers informed on their vehicle's progress and any additional work required.
* Liaising with Technicians to ensure smooth workflow in the service department.
* Processing invoices and payments accurately.
* Delivering an exceptional customer experience to maintain high satisfaction and retention.
Qualifications & Skills
* Excellent communication and customer service skills.
* Strong organisation and time management abilities.
* Ability to handle multiple tasks in a fast-paced environment.
* A valid UK driving licence.
Benefits & Compensation
* A competitive basic salary of up to £26,984.10 per annum (dependant on experience), concluding to £35,784.10 per annum including OTE.
* Ongoing training both with our manufacturer and in-house, and careers development opportunities.
* A friendly and supportive working environment.
* 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
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