We're currently recruiting a dedicated Facilities Assistant to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 37.5 hours per week. As a Facilities Assistant, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Key Accountabilities • To be polite, professional and friendly with all customers, clients and colleagues; ensuring the highest level of customer experience. • Taking ownership of all situations by demonstrating a can-do attitude towards individual customer or client requests striving to exceeding customer expectations. • Fully understand the meeting room AV infrastructure and equipment, to be first point of contact to resolve technology issues. • Work with IT and raise appropriate service tickets to enable higher level faults to be resolved. • Have a full understanding of which business groups are onsite and where they are located. • Liaise with security and give details of cars being left onsite, or staff staying later. • Ensure the Regional Facilities Manager (Client) is fully updated on issues and problems. • Receptionist/Switchboard duties (Answering calls) on allocated days. • Answer and direct phone calls, emails, and other inquiries with professionalism and efficiency. Workplace Assistant Duties • Co-ordinate meeting room bookings and requirement, collating data on usage. • Ensure coffee machines are functional, manage milk, fruit, replenish free issue teas and coffee. • Be part of the TOPdesk fault reporting process, ensuring issues are dealt with promptly. • Liaise with and report security issues to ISD (security specialist) and client plus raise TOPdesk ticket. • Log all maintenance issues in TOPdesk, liaise with contractors then close ticket on completion. • Ensure all contractors sign the authority to workbook. • Request attendance from business park for various issues within the landlord’s domain. • Daily Walkaround Fire Exits checks AM only. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/1003/86097001/52795396/BU LI-DNP 14Forty Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!