Overview
Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us.
Responsibilities
* Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant
* Elevate the guest experience, delivering top-tier service and satisfaction
* Support in the efficient handling of guest enquiries
* Effectively support operational excellence, including inventory, staffing, and performance metrics
* Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
What We Offer
* Competitive weekly pay
* Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends
* Free meal every event day
* Experience in a dynamic workplace hosting major national and international sporting events and concerts
What Will You Do?
* As part of the role, you will support in leading teams and delivering first-class guest dining experiences
More About You
* Experience supervising and leading large hospitality teams
* Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
* Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment
Who We Are
In 2025, Delaware North began their journey to transform hospitality at the Stadium of Light. Home to Sunderland Association Football Club, Delaware North provides services at Premier League football, international sports, concerts, meetings, and events at this stadium.
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