About the Role
Desk Account Manager
Location: Bromborough
At Panda, we help businesses manage waste more responsibly, improve recycling performance, and reduce environmental impact. As part of a growing resource recovery business, we re focused on delivering strong service, building long‑term customer relationships, and helping our customers get more value from their waste and recycling solutions.
We re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. This is a relationship‑led, desk‑based role where you ll act as the main point of contact for your customers, making sure they receive excellent service while identifying opportunities to grow and develop each account.
As a Desk Account Manager at Panda, you ll build strong relationships with decision‑makers, proactively manage renewals and service changes, and work closely with internal teams to resolve issues quickly and professionally.
This Desk Account Manager role would suit someone with experience in account management, customer success, or desk‑based sales who enjoys building relationships, spotting opportunities, and delivering a high‑quality customer experience.
What You’ll Be Doing
You ll manage and develop a portfolio of SME customers, helping to retain business, increase account value, and make sure customers receive the right waste and recycling solutions for their needs.
You ll be responsible for:
* Managing and developing a portfolio of SME customers with annual spend between £7,500 and £15,000.
* Acting as the primary point of contact for commercial and service‑related enquiries.
* Building strong relationships with customers and key decision‑makers.
* Proactively managing contract renewals, price reviews, and service updates.
* Identifying opportunities to upsell and cross‑sell additional services, including recycling, food waste, glass, and specialist collections.
* Monitoring account performance, spend, and margins to maximise retention and account value.
* Working closely with Operations, Billing, and Customer Service teams to resolve issues quickly and efficiently.
* Supporting customers to remain compliant with waste legislation and environmental requirements.
* Maintaining accurate customer information and activity records within the CRM system.
* Delivering against retention, revenue growth, and customer satisfaction targets.
What We’re Looking For
We re looking for someone who is commercially minded, customer‑focused, and confident managing multiple accounts in a busy environment.
You ll bring:
* Experience in account management, customer success, or desk‑based sales.
* A track record of managing and growing SME customer accounts.
* Strong relationship‑building and communication skills.
* Experience handling contract renewals, price discussions, and retention conversations.
* The ability to identify and convert upsell and cross‑sell opportunities.
* Confidence using CRM systems and managing customer pipelines.
* A proactive mindset with strong problem‑solving skills.
* Good attention to detail and the ability to keep customer records accurate and up to date.
* Experience in waste management, recycling, environmental services, or a related sector would be beneficial but is not essential.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
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