Base Safe Haven locations – Guildford and Woking
Hours per week 6pm – 11pm (the service is open 365 days a year)
Open to the number of evenings, able to accept just 1 or 2 or 3 etc
Organisation Who we are:
Catalyst Support is a leading Surrey charity dedicated to championing wellness across communities, transforming lives by addressing mental, physical, and emotional health needs.
Guided by the belief that wellness is a right for all, Catalyst Support embodies its motto, Supporting Wellness Together, by empowering individuals and communities with innovative, accessible services. With embedded values of kindness, integrity, and commitment, the charity strives to create sustainable, transformative social impact.
Through strong partnerships, ethical governance, and initiatives focused on environmental and financial sustainability, Catalyst Support aligns its efforts with national health priorities, embracing the opportunities to lead the way in integrated, preventative, and community-based care.
Purpose of Job To facilitate Safe Haven provision in Guildford, Woking and Aldershot. The purpose of the Safe Haven is to provide an alternative for people who are currently attending A&E when they suffer a mental health crisis, both in person and virtually. Additionally it provides a safety net for people who might otherwise get to crisis point. Experience of working with this client group is essential.
Catalyst is looking for individuals who are emotionally robust, flexible, willing to work as part of a team and show initiative in an occasionally challenging setting.
This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
Key Activities:
* Provide support to visitors attending the Safe Haven both in person and virtually
* Risk assess visitors attending in acute mental health crisis
* Utilise motivational interviewing techniques and active listening skills in order to support individuals
* Create safety plans for those experiencing suicidal ideation
* Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained
* Provide a continual assessment of a person’s needs regarding their mental health
* Work collaboratively with partner agency staff to ensure continuity of care
* Maintain an honest, robust, person centred and caring approach to the client group
* Attend external and internal meetings as required and as appropriate for the role
* Signpost visitors to external methods of support
* Take part in ongoing training and development
* Communicate confidently and effectively, verbally and in writing
General terms of reference:
In carrying out the above duties the post holder will:
* Work collaboratively across the organisation to offer support to all main functions.
* Be committed to the role and support Catalyst to be the most efficient it can be.
* Be someone who believes in fairness and conducts themselves with integrity.
* Work flexibly across operational sites.
* Be motivated to improve personal performance, outcomes, contribution, knowledge and skills.
* Be professional when partaking in Management, Trustee Board and other work related team meetings; appraisals, workforce development and supervision processes.
* Keep abreast of developments in services, legislation and identify good practices where appropriate.
* Contribute to maintaining safe systems of work and a safe environment for all staff on site or working remotely.
* Represent Catalyst at external agencies/meetings and support our values and the culture of Catalyst.
* Undertake other duties appropriate to the grade of the post.
We acknowledge the unique contribution that all Catalyst employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development.
Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.
This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
Amendments: This job description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a period of consultation.
Person Specification
Qualifications and experience
Worked within Mental Health X
First Aid X
Mental Health First Aid X
Used different data management systems X
Knowledge and skills
Knowledge of referral processes and signposting within mental health sector X
Sufficient at dynamic risk assessments X
Comfortable at using De-escalation techniques X
Information technology
Comfortable with using computers and different operating systems X
General
Commitment to developing skills and knowledge base through ongoing learning and development x
Ability to work flexibly across operational hours x
Ability to work to the policies, procedures and standards of the Charity x
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