JOB OVERVIEW
We have a fantastic new job opportunity for an IT Consultant / Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges.
Working as the IT Consultant / Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention.
Working in partnership with a customer relationship manager, the IT Consultant / Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible for resolving technical issues outside of their remit.
Working closely with the security and cloud consultancy teams you will guide clients to make improvements to their systems in line with company best practice. This role will entail a mix of client site visits for meetings and ad-hoc technical work as well as time within the office. A minimum of 3 days in London (either at client sites or the Company office) are required.
ABOUT YOU
You will be the clients’ go-to person when they need to discuss high-level IT. You'll have a thorough understanding of their business needs and technical setup, enabling you to provide them with the answers they need. You will have the technical skills to resolve complex issues and provide recommendations and guidance to clients on how the company can help clients achieve more.
DUTIES
Your duties as the IT Consultant / Senior Client Technical Lead will include:
Client Onboarding & Documentation:
1. Work alongside Cloud Consultants & Projects team, to Lead the technical onboarding process for new clients, ensuring smooth and timely implementation of products/services, collaborating with various internal teams as needed
2. Develop and execute implementation plans, setting clear timelines and milestones
Client Documentation:
3. Create and update technical documentation, user guides, and knowledge base articles
Client Meetings & Roadmaps:
4. Attend meetings as a technical representative
5. Assist CRMs with creation and updating of IT roadmap and ongoing client conversations
Client Tech Offerings:
6. Ensure clients are kept up to date and expectations are met on company offerings and recommended solutions from Cloud Consulting and Security Teams, including oversight of products and project changes at clients
Client Technical Leadership:
7. Serve as the primary contact for client technical IT queries outside standard Service Desk support
8. Collaborate with the support and engineering teams to resolve complex technical problems promptly
CANDIDATE REQUIREMENTS
9. Extensive industry experience in a relevant role (Managed Service Provider role preferred)
10. Demonstrable technical skills and certifications in Microsoft cloud technologies
11. Articulate and professional with excellent interpersonal skills including expectation management
12. Customer service-orientation, with the desire to have dedicated clients’ needs centre to everything you do
13. Outstanding oral and written communication skills with the ability to generate client proposals and reports as well as to communicate/ simplify technical information in person, by email or over the phone
14. Ability to multi-task and adopt a proactive and organised approach, in order to exceed client expectations
15. A confident, positive, and upbeat demeanour with colleagues and contacts
16. Excellent organisational skills with close attention to detail
17. Competent in accurately maintaining CRM software with management information, billing data and client linked documentation (MS Dynamics and Power Apps preferred)
18. Desire to work as part of a team, making a valuable contribution to the business
BENEFITS
19. Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
20. Regular career progression reviews
21. 21 days (increasing after 3 years’ service) holiday, public holidays
22. Birthday day off
23. Private healthcare after probation
24. 40% off gym membership
25. Great pension scheme from day one
26. Cycle to work scheme
27. Recruitment referral scheme
28. Eyecare vouchers
29. Central location, next to a famous food market
30. A friendly, inclusive, sustainable work environment
31. Regular social events (tech-infused minigolf and darts, pool, and more!)
32. Electric car scheme after 2 years of service
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13500
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