Job Title: Call Handler Location: Crawley Job Type: Full-Time / Temp Salary: Competitive, depending on experience Key Responsibilities Answer incoming calls promptly and professionally Handle customer enquiries, complaints, and requests efficiently Accurately log call details and update internal systems Escalate issues to the appropriate departments when necessary Maintain confidentiality and comply with company procedures Provide customers with accurate information and support Follow up on outstanding queries where required Work collaboratively with colleagues to meet service targets Skills and Experience Required Previous experience in a call centre, customer service, or administrative role preferred Excellent verbal communication and listening skills Strong organisational and multitasking abilities Good IT and data entry skills Ability to remain calm under pressure Professional and friendly telephone manner GCSEs (or equivalent) in English and Maths preferred