Role Overview: To be responsible for maintaining strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may even be some installation/commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.
Main Responsibilities:
Managing all paperwork
Ensuring customer expectations are met
Managing workload
Quality Management
Achieving company KPIs for attendance in line with the clients' SLA
Teamwork and collaboration
Problem solving
Customer service
Understanding and meeting guidelines and standards of work expected by JCI / ISSG
Maintaining a professional appearance and manner to promote the image of the Company
Setting a good example to colleagues by observing all company rules and regulations
Completing necessary Company documentation punctually and in accordance with guidelines
Observing and adhering to company health & safety guidelines
Contacts:
External: Customers, Suppliers, Contractors
Internal: Service Delivery Manager, Service Desk, Other internal departments
Qualifications: FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise-level systems and can demonstrate the aptitude to learn, we would invest in the necessary training.
Experience: At least three years’ experience working in a similar role with Enterprise-level systems.
Skills:
Experience in the Security/CCTV/Access Control sector
Analytical and Diagnostic Skills
Planning
Communication skills, both verbal and written
Time keeping
Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs
Experience with CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel an advantage
Willingness to contribute to the success of the Company
Commitment to delivering excellent customer service
Desire to share knowledge in a team environment
Self-motivated and confident
Practical and highly adaptable
Team player, but willing to accept responsibility
Cooperative and helpful at all times
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