Technical Integrations Manager
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Team & Role
This role sits within the Restaurant Integrations Team. You will be helping the hospitality industry grow as a member of the Technology org that is responsible for building the best food delivery platform for our restaurant partners.
What You’ll Do
* Detailed planning: Manage pre‑kickoff preparations, project kickoffs, plans including milestones, and all project communications to ensure the successful adoption of the product with our key accounts.
* Management throughout the lifecycle of a project: Create rollout plans, establish go‑live criteria, define owners for each stage, track and clear issues, and communicate progress to the wider business. Anticipate bottlenecks, explore contingencies, and provide escalation management throughout new product launches.
* Stakeholder management: Advocate for all stakeholders throughout the release cycle. Manage communication and changes to ensure teams are working toward the same goal and have the support needed to succeed.
* Process optimisation: Learn from every launch and get quicker and more streamlined every time. Identify where we can improve and execute required changes across product, engineering, business, or POS teams.
* Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.
What We’re Looking For
The right candidate will have experience managing complex projects across lots of different stakeholders.
You’ll Have
* 5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar roles
* Understanding of API integration project lifecycle
* Ability to manage technical configuration of SaaS‑like solutions
* Ability to troubleshoot technical issues
* Experience leading a team or cross‑functional projects
* Willingness to take responsibility and drive projects forward without close supervision
* Ability to hold each party responsible for their actions
* Experience working with product and engineering teams
* Technical understanding and ability to communicate with both technical and non‑technical audiences
* Excellent communication, organisation and project planning skills with emphasis on technology
* Demonstrated stakeholder management / relationship building skills
* Ability to run multiple projects simultaneously
* Very good working knowledge of Jira, Confluence & Jira Service Management
* Working knowledge of Scrum framework
You May Have
* Experience leveraging AI tooling as a means to improve your and the team’s productivity.
Why Deliveroo?
Our mission is to transform the way you eat and shop, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are a technology‑driven company at the forefront of the most rapidly expanding industry. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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