Overview
Based in London, my client is recruiting a German Speaking Customer Experience Consultant to join the established team on a Hybrid basis. You will be required to go into the office in London around 3 times per week and work remotely for the rest.
You must be able to speak and write fluently in both English and German.
Salary: £26,312 per annum plus bonus (£30,200 OTE)
Hours: 40 hours over Monday to Saturday
Weekday Shifts: 8:00-16:30, 09:00-17:30 or 11:30-20:00
Saturday: 8 hours shift between 08:00-20:00
Location: Canary Wharf
Main Duties
* To deliver excellent customer service in all aspects of supporting the group’s customers over the phone and in writing
* To answer the phone promptly and professionally when required
* To respond to emails promptly and professionally
* To work closely with the Team Leader to ensure client expectations are met
* To present our clients in a professional manner at all times, whether in person, by phone or in writing
* To continually look for ways to improve performance
* To be well organised, professional and reliable
* To work flexibly between the hours of 8am and 8pm, Monday - Saturday
* To demonstrate a willingness to learn and have fun at work
The successful candidate will need to pass a financial and criminal record check.
Additional Information
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
Refresh Recruitment Limited does not presently hold a Sponsorship License and while this status is reviewed regularly there is no present proposal to apply for such a License.
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