Our client is an outsourcing specialist and leading professional services company.
We are seeking a Client Services Executive to provide a profitable, efficient and professional service to client/s under the direction of the Client Services Manager.
Accountabilities
* Co-ordination and management of the end-to-end production process, including customer quotations, artwork and data requirements, ordering, invoicing and progressing jobs through production.
* Provide advice and assistance to customers on products, services, design and production methods.
* Manage and ensure data integrity.
* Maintain service levels, quality and ISO standards.
* Timely and accurate reconciliation and invoicing.
* Develop accounts to their full potential in a fast‑paced environment.
* Complete management information for individual clients in a timely fashion to allow Finance to prepare high‑level reporting to the board.
Essential Experience / Skills
* Proven track record in an account management/production environment.
* Good knowledge of print, direct and transactional mail processes, including technical methodology of printing and personalisation techniques; experience with Royal Mail and associated functions.
* Understanding of financial account management and transactional mail.
* Understanding of customer service levels.
* Awareness of ISO quality standards.
Personal Attributes
* Excellent client‑management and relationship‑building skills, able to manage difficult clients and situations.
* Good verbal and written communication, methodical with attention to detail.
* Ability to follow written and verbal instructions and communicate complex instructions.
* Effective listening skills.
* Analytical ability to make informed suggestions for improvement or added value.
* Generate innovative and effective solutions to meet customer requirements.
* Flexible, able to cope under pressure and demonstrate emotional control and resilience.
* Able to use own initiative.
* Highly organised with the ability to plan and organise a busy workload with minimal supervision.
* Meticulous about presentation and accuracy.
Please supply CV in Word (.doc or .docx) rather than PDF
This position has now been filled. If you are interested in similar opportunities, please email your CV in Word format to the relevant head of recruitment.
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