Despatch Clerk (Maternity Cover)
Location: AG Paving and Building Products Ltd, 60 Creagh Road, Toomebridge, Toome
Hours: Monday – Friday, 8.00am – 5.00pm
Reports to: Group Procurement & Transport Manager
Benefits
* Competitive pay
* Enhanced annual leave entitlement, increasing with length of service
* Holiday Purchase Scheme
* Health Care Plan
* 3% employer pension contribution with option for salary pension exchange
* Life assurance at twice your annual salary
* Birthday Half-Day Off – our way of celebrating you
* Supportive, team-focused working environment
* Opportunities to develop and grow within the business
* …and so much more!
Responsibilities
* Act as an advocate for AG’s culture and values, demonstrating integrity, sustainability, customer care, wellbeing, and innovation in all work and interactions with colleagues.
* Maintain professionalism and high standards when dealing with customers, suppliers, and staff.
* Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues.
* Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism.
* Handle and escalate customer complaints efficiently to the appropriate manager.
* Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures.
* Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules.
* Coordinate customer deliveries with the relevant internal teams, including Sales and Operations.
* Ensure despatch offices are kept tidy and secure.
* Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records.
* Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly.
* Assist with processing drivers’ daily worksheets, monitoring hours, tonnages, and reports for management purposes.
* Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems.
* Ensure adherence to despatch processes and assist in implementing new procedures.
* Liaise with Finance and Accounts departments to resolve invoice and POD queries.
* Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites.
* Ensure load checks are completed, including photographing loads prior to despatch through AX ERP.
* Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs.
* Proactively seek service improvement opportunities and highlight potential areas for development within Despatch.
* Assist management with complaint resolution and any other duties as required.
* Provide cover as a Despatch Clerk for other AG sites when required.
* Liaise with external hauliers regarding delivery bookings and handle any related issues.
* Assist with general filing, controlling PODs, transfer notes, pick lists, returns, banking and ensuring documentation accuracy.
* Interact with staff and management in a professional and pleasant manner, contributing positively to the team environment.
* Any other duties as required by management that are within your capability.
Required Qualifications
* At least 5 GCSEs or equivalent grades A‑C, including maths and English
* Previous administration experience in an office environment
* Proficient in MS Office with a good working knowledge of MS Excel and Word
* Valid driving licence
* Strong attention to detail and organisational skills
* Excellent communication and interpersonal skills
* Ability to manage multiple tasks and meet deadlines
* Proactive, with problem‑solving abilities and a focus on continuous improvement
Desired Qualifications
* GB Logistics Planning experience
* Good geographical knowledge of GB
* Experience in use of fleet management system
* ERP/CRM system experience
Closing Date
Friday 19th June, 2026
Contract Type
Full time
Salary
From £28,000.00 Yearly to £30,000.00 Yearly
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