Are you an experienced IT Support Engineer looking for a new, progressive opportunity? Sopra Steria are currently recruiting for a Collaboration Services Engineer to join a team working on unique projects within the defence sector. If you are on the market for a role offering excellent opportunities to progress your career and learn new skills, then this is the perfect role. We would be looking for individuals with existing technical experience working in a 1st or 2nd line support role in an enterprise environment with accompanying stakeholder management skills. You will be tasked with ensuring our products are secure, scalable, resilient, and optimised to meet business and operational requirements. This role would be based on site in the office in Farnborough. Due to the nature of the projects we are working on, we are only able to progress with candidates eligible for DV clearance.
What you’ll be doing
* Assisting in diagnosing and resolving technical issues and problems within the scope of the Collaboration Services function
* Produce and maintain design artefacts, such as LLDs, Release Notes, service-related failover, and disaster recovery instructions.
* Support the technical aspects of formal change control processes and related activities.
* Support the Engineering Leadership and the Technical and Solution Architecture teams by researching recommended practises and evaluating approved and emerging technologies.
* Apply technical expertise to improve solution quality and enhance the customer experience.
What you’ll bring
* Experience working within a IT Support or similar technical environment
* An understanding of the key technologies associated with the role including Cisco Unified Communication, Microsoft Exchange and SharePoint
* Good stakeholder management and engagement experience
It would be great if you had
* Experience working in the defence sector
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Farnborough
Security Clearance Level: DV
Internal Recruiter: Olly Walker
Salary: Competitive, based on experience
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
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