Customer Delivery Driver - Shepton Mallet Superstore
Tesco Shepton Mallet, England, United Kingdom
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Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows show the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers meet and talk to different customers in their homes every day. This role is about more than just driving: it is about helping others and delivering great service, with a smile. It is hands on, physical and full of variety. No two shifts are the same; you will be delivering to customers but there is always a team of Managers and colleagues back at base to support you when you need them.
We welcome flexible working and value job stability or opportunities to change career direction. Everyone is welcome at Tesco.
About the role
Availability Window
1. Sun: 09:00:00 – 19:00:00
2. Mon: 09:00:00 – 19:00:00
3. Tue: 13:00:00 – 23:00:00
4. Wed: 13:00:00 – 23:00:00
5. Fri: 13:00:00 – 23:00:00
You will be responsible for
* Delivering your part of our customer shopping trip by keeping the van and trays clean and tidy.
* Leaving the back yard clean, tidy and clear of rubbish; picking up litter as you see it.
* Washing trays as part of the tray wash process.
* Loading the van as required and checking the van for roadworthiness.
* Talking to the customer about order changes, substitutions, and offering refunds for anything they are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining substitutions to customers and ensuring they are not charged more.
* Delivering during the customer time slot; calling the customer if arriving early.
* Calling the store/centre if running 30 or more minutes late.
You will need
* Build relationships with colleagues to create team spirit and ensure the store is best for customers.
* Warm and welcoming interactions with customers and colleagues; take time to understand the customer and say "Thank you".
* Respond quickly to changing customer needs and embrace change within the store.
* Energetic and driven to deliver beyond expectations; balance home and work life.
* Share ideas with your Manager and colleagues on how to improve the store.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
What’s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Colleague discounts: 10% off and 15% at pay day weekends with Card family sharing.
* Access to free wellbeing services and resources.
* Life cover, pension with employer contributions up to 7.5%.
* Benefits to suit you, including discounts, shares, and cycle to work schemes.
* Uniform provided and policies to support you for life events.
* Access to colleague networks for inclusion and support.
About Us
Our vision is to become every customer’s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We aim to be responsible and sustainable for all stakeholders, communities, and the planet. We value diversity, equity and inclusion and strive to create an inclusive workplace where Everyone’s Welcome. We support flexible working and accessibility in recruitment. We are a Disability Confident Leader and provide accessible recruitment information. For more information, please read about our accessibility support.
Please note: Tesco will recruit individuals who meet age requirements for the role. Some roles may close earlier than the advertised end date due to high volumes of applicants. We will offer feedback to candidates who attend interviews. For more information, please visit www.tescoplc.com
We are seeking entry level candidates for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Retail
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