Customer Service Assistant / Pin Technician - Redditch
We're expanding! Join the Redditch team at our latest location and grow with us!
We are opening a brand new, state of the art family entertainment centre at Kingfisher Shopping Centre in Redditch, in July 2025.
Do you have an understanding and interest in all things technical/mechanical? Do you have a strong eye for detail? THIS IS FOR YOU.
TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!
The Role
As a CSA Pin, you will be responsible for all our bowling equipment, especially our pins whether that be planned maintenance or fixing on the spot issues, whilst ensuring each of our 22 lanes are oiled on a regular basis, to guarantee that every customer has the best bowling experience.
You will also be trained across all key areas of the centre, including serving behind the bar, working in the kitchen, and managing reception to book in customers, to ensure that you are able to provide support to the team and deliver the best possible customer service, when there are no technical tasks required.
The ideal candidate will be a confident, friendly, and able to create an enjoyable atmosphere.
Skills You Need
* An understanding and interest of all things technical/mechanic
* Confident in customer interactions
* Ability to work in all areas of the centre
* An eye for detail
* Fully flexible around working pattern (evening and weekends will be required)
* A strong team player
* Be organised and able to multi-task
Our Fantastic Benefits
* Free Bowling for family and friends
* Free Food when on shift for more than 6 hours
* On the Spot Rewards
* Tenpin Treats - our benefits platform for exclusive discounts and wellness perks.
* Medicash - covering your everyday dental, optical, physio, and wellness expenses.
* Employee Assistance Programme
* Free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* Enhanced Maternity, Paternity, Adoption leave
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
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