Front of House Assistant - Sidcup VISION OF THE ROLE: Contributes to the delivery of all aspects of the Caf, Adventure Golf & Driving Range operation and events. To maximise revenue through casual / ad-hoc sales. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, our Front of House team members will be at the heart of delivering an exceptional experience for all customers, you will display determination and focus in supporting the Front of House operations to drive all elements of the business to the highest level ensuring that Sidcup Family Golf is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Centre Assistant will be measured against key criteria: Operating profit (derived from Activities, F&B, events) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Mystery Shop Audits Assistant General Manager reviews, Duty Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: Operations * Maintain positive and effective relationships with members and guests through an active presence in the caf, driving range and adventure golf areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. * Assist with the care and maintenance of all assets, inventory, and resources of the location. Reviews daily bookings, party bookings etc. Host and manage parties and events by supervising guests and providing entertainment, ensuring a fun and engaging experience across both the mini golf course and driving range bays. Effectively up sells other items, e.g. cold counter, snacks, sides, drinks, coffee, retail etc. Process orders through the POS order system and serve as appropriate. Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Completes all necessary side work, including filling sugar pots, cleaning work spaces, stocking of shelves/fridges and daily tasks as required. Completes opening and closing procedures as per shift. Course Marshall * Ensure customers are adhering to the course rules and regulations. * Ensure that slow play/progress is kept to a minimum. * Reinforce Health & Safety notices as required. Greets customers utilising name where possible. Offers customers menu and informs specials and menu changes, makes suggestions, and answers questions regarding food, beverages, and service. * Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Ensure that Health and Safety procedures are complied with at all times. People & Compliance * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration. * Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration. * Adhere and monitor compliance of purchasing policies and procedures. Customer Experience * Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.