Why This Role Matters
As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.
Responsibilities
* Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client’s wishes.
* Oversee branch standards and ensure timely, high‑quality care of the deceased.
* Participate in an out‑of‑hours on‑call rota (including nights and weekends) to support families—providing dignified collection and transfer of the deceased into care.
* Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular one‑to‑one meetings.
* Ensure back‑of‑house teams have responsibilities, and ensure seamless scheduling and service coordination.
* Support the Cluster Manager in overseeing branch performance, audits and compliance processes.
* Identify service gaps and recommend improvements to processes and training.
* Take responsibility for ensuring funeral plan banks are replenished.
* Ensure all team members are Funeral Plan Consultant (FPC) trained.
Skills and Knowledge
* Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation and service delivery.
* Empathetic, service‑oriented, and committed to excellent client outcomes.
* Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
* Able to follow strict procedures, maintain accurate records and ensure adherence to legal and company regulations.
* Confident working independently and thrives on delivering results.
* Flexibility to work evenings, weekends and on‑call.
* Understanding of operational efficiency, service offerings and financial considerations within the funeral industry.
Benefits
* Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme.
* Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
* Life Assurance Cover: Enjoy peace of mind with life assurance cover, securing your family's future.
* Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
* Holiday Allowance: Start with a generous leave entitlement of 33 days per year, inclusive of bank holidays.
* Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Equality, Diversity and Inclusion Statement
We value diverse teams and welcome all applicants. If you need accommodations, please let us know.
FCA Statement
As an FCA‑regulated organisation, we are committed to upholding the highest standards. If you are considered for a role, you will be asked to provide your permission for the relevant checks and assessments that will be carried out during the recruitment and onboarding process.
#J-18808-Ljbffr