Front of house team member - hospitality talent pool

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!

Responsibilities

• Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
• Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
• Serve food and beverages to guests, adhering to the highest standards of service.
• Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
• Work positively within a team environment to deliver all events across the estate.
• Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
• Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
• Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.

Requirements

• Previous experience in a hospitality or customer service role is preferred but not essential.
• Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
• Strong attention to detail and a passion for providing exceptional service.
• Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required by the business.
• Must be a team player, willing to assist colleagues wherever possible.
• Have a "Can Do" attitude with a strong work ethic and passion for quality.
• Basic knowledge of food safety and hygiene practices is a plus.

Benefits

• Pension Plans
• Life Insurance
• Certified Training & Development
• Strong career progression
• Enrolment in Brocket Hall staff benefits program
• Complimentary use of golf and leisure facilities