We are delighted to be partnering with a Hertfordshire based consumer lender to assist them with the appointment of a newly created Risk and Compliance vacancy within their First Line.
You'll play a key role in supporting the Customer Services Department (Customer support at each step of the customer journey; including but limited to General Contact, Complaints, Collections, End of Agreement options, Remarketing and Operational Resilience) in embedding its first line of defence risk management framework.
You will collaborate with risk owners, Management and senior stakeholders to identify, assess, and mitigate risks across the Customer Services Department, ensuring independence from daily business as usual operations while providing tailored risk management support.
RESPONSIBILITIES
Risk Identification and Documentation:
1. Support the identification and documentation of risks in line with the organisations framework, responsible for the completion and assessment of Risk and Control Self Assessments (RCSAs).
2. Lead identification of root causes of risk events and incidents and deliver remediation of risks and issues.
3. ...