About Us
We’ve been on a mission to improve end user satisfaction since our founding over 25 years ago. As champions of premium experience-led IT services, we are committed to challenging old assumptions and demonstrating better ways to do things.
Based in the UK, with offices globally in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we provide a wide range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 mid-market organizations. In response to our customers’ evolving needs and increasing threats, we have significantly enhanced our cybersecurity capabilities.
Our mission is to unleash the potential of people through amazing IT experiences.
Our Values
* Be the best you can be
* We do what we say
* Together we win
Job Description
You will be responsible for managing customer accounts daily, developing existing relationships, and identifying new opportunities to ensure profitable growth. Your role involves creating and managing a sales pipeline, communicating regularly with customers via telephone, email, and in person, and overseeing the customer experience across the business.
Key Responsibilities
* Manage existing customer accounts and potential relationships
* Create and manage sales opportunities
* Develop and maintain customer account plans and strategic direction
* Achieve KPIs and ensure consistent year-on-year growth in OPEX and CAPEX sales
* Produce customer forecasts and strategic plans
* Meet and present to customers regularly
* Escalate customer issues within the company
* Attend networking events
* Identify development opportunities with customers
* Provide exceptional customer service
* Cross-sell other services based on customer needs
* Plan long-term growth strategies for customer accounts
* Collaborate with the Solutions Team on new ideas and process improvements
* Participate in company-wide projects
* Adhere to company policies
* Maintain accurate records in company systems such as Microsoft Dynamics
* Uphold company values
* Ensure health and safety responsibilities are met
Key Skills
* Customer relationship management
* Opportunity creation and management
* Achieving sales growth targets
* Forecasting and strategic planning
* Customer presentations and meetings
* Issue escalation processes
* Networking and relationship building
* Experience with CRM systems like Microsoft Dynamics
Personal Skills
* Time management and organization
* Analytical thinking and problem-solving
* Ability to identify new development opportunities
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