Job Description
We are seeking an experienced Facilities Manager on behalf of one of our prestigious clients in the Build to Rent (BTR) sector. This is an incredible opportunity for someone who's passionate about leadership, operational excellence, and delivering an exceptional experience.
What's in it for you as a Facilities Manager?
* Great pay benefits
* An opportunity to work for a successful and growing company
* A chance to lead a talented and dynamic team
* A luxury working environment
* Good career progression potential
Responsibilities as a Facilities Manager
As a Facilities Manager, you'll be the driving force behind the onsite team, ensuring excellence across all departments, including Customer Service, Facilities Management, Health & Safety, and Leasing. You'll play a crucial role in delivering a world-class customer experience, managing budgets, and ensuring the smooth operation of the site.
Your main responsibilities will include:
1. Leadership: Managing and inspiring cross-functional teams to deliver a high standard of service across all areas.
2. Operational Excellence: Overseeing daily operations, ensuring compliance with statutory obligations, and maintaining high standards of health and safety.
3. Budget Management: Taking responsibility for the residential operating budget and ensuring financial efficiency.
4. Site Mobilisation: Working alongside the central mobilisation team to prepare the development for operation, including recruiting and onboarding teams.
5. Process Improvement: Collaborating with the Regional Head of Operations to implement business process improvements and develop internal standard operating procedures.
6. Customer Service: Creating a seamless experience by addressing challenges and consistently delivering exceptional service.
What we're looking for in a Facilities Manager
You'll thrive in this role if you:
* Have experience in the BTR, PBSA, Property Management, Hospitality, or Leisure sectors at a managerial level
* Are passionate about customer service and have a 'first' mindset
* Understand the challenges of managing a large building or estate and have knowledge of statutory obligations and health and safety regulations
* Possess excellent leadership qualities, with the ability to inspire and engage your team
* Communicate clearly, confidently, and calmly, even under pressure
* Are highly organised, methodical, and capable of meeting tight deadlines
* Maintain confidentiality when handling sensitive information
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