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Job Title: Debt Specialist/Supervisor
Reporting to: Head of Advice Services
Salary: £33,000 FTE, 36 hours
Pro rata £19,800
Work Pattern: 3 days / week, Mon–Weds
12-month Fixed Term Contract
Location: Elmbridge West, Walton on Thames, KT12 1BU
Role Purpose
To deliver comprehensive, client-focused debt management advice and support
Key Responsibilities
Manage debt casework with professionalism and care
Attend weekly outreach session and fulfil funder obligations
Help supervise volunteer debt case work and complete a monthly IFR
In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed.
To contribute to reporting for CAEW and our funders
Other
Attend regular meetings of paid and unpaid staff as required
Ensure that Citizens Advice and the office's policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post
Person specification
Essential
Accredited Debt Casework specialist
A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen's Advice
Experience of working to prescribed quality standards
Ability to communicate effectively both orally and in writing
Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment
Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
A flexible approach and the ability and willingness to work as part of a team
Ability to monitor and maintain recording systems and procedures, using IT as appropriate
Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies
Desired
Qualified DRO Intermediary
Experience of supervising staff or volunteer workers to achieve required standards