Overview
Role: Sales Agent
Location: Formby
Salary: £24,877 - £27,515 plus up to £2,000 performance-related bonus per annum, once established within your role.
Working hours: 37.5 hours per week, Monday to Friday 9:00–17:30, plus 1 in 3 Saturdays 09:00–12:30.
Role description
The Insurance Sales Agent role is a fast-paced, customer-focused sales position in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The role will demand the best of your sales and customer service skills as you deal with new and existing customers.
Responsibilities
* Quoting and closing new or renewal business enquiries
* Building and maintaining long-standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport-building skills
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
Qualifications and skills
* A positive “can do” attitude
* Excellent verbal and written communication skills
* Great listening skills
* High level of accuracy and attention to detail
* Good problem solver
* Ability to work in a fast-paced environment
* Ability to multi-task and manage time effectively
* Demonstrated patience and empathy
* Excellent customer service skills with a confident and polite telephone manner
* Previous Insurance or Financial Services industry experience
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
Inclusion and culture
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
Why Acorn Insurance?
Acorn Insurance wants to give you more than a job—we want to give you a purpose and a career. Benefits include:
Wellbeing
* Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay
* Colleague assistance programme offers wellbeing services such as:
* 6 free counselling sessions per year
* Unlimited access to a telephone counsellor 24/7
* Access to a free 4-week CBT programme with a trained therapist
* Network of internal qualified mental health first aiders
Financial
* Core level of life assurance with option to increase cover via salary sacrifice and add your spouse/partner
* Access to earnings before payday via Dayforce Wallet
* Company pension scheme
* Refer a friend scheme with £250 bonus on passing probation
* Flexible benefits platform with an annual flex pot allowance
* Option to donate to climate-positive charities directly from your salary
Reward, Recognition and Culture
* Long service awards at 5, 10 and 15 years
* Recognition hub to celebrate colleagues
* Company events, awards, competitions and fundraisers
* Budgets for department leaders for social and engagement events
All roles are subject to DBS and financial checks; any offer is conditional until checks are completed to a satisfactory standard.
We can only accept applications from candidates who have at least one year remaining on their visa (Graduate/Post-study work visa). We are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise candidates may have specific needs and are happy to consider reasonable adjustments to recruitment and working environment. If you require adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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