Administrator - Customer Experience Champion
Location: Northampton (NN5)
Salary: £25,000 - £26,000 per annum (negotiable depending on experience)
Hours: Full-Time, Permanent
We're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office.
This is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams.
Why apply?
Join a values-led business with an excellent local reputation
Enjoy a varied role with real ownership and responsibility
Work in a friendly, supportive team with long-term career stability
Be the first point of contact for customers and make a real impact on their experienceKey responsibilities include:
Processing customer orders, acknowledgements, and delivery updates
Communicating with customers by phone, email, Microsoft Teams, and occasionally in person
Coordinating with internal departments to gather dispatch and delivery information
Creating dispatch paperwork and arranging outbound transport
Processing sales invoices and purchase orders
Expediting supplier deliveries and maintaining accurate order tracking
Assisting with reception and switchboard cover when required
Inputting data and creating parts within internal systems (FactoryMaster - training provided)
Supporting the development and documentation of office procedures
General administrative tasks to support the smooth running of the departmentWhat we're looking for:
1-2 years of experience in an administrative or customer service role
Excellent verbal and written communication skills
Confident when speaking to customers in a professional and approachable manner
Strong attention to detail and the ability to multitask effectively
Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus
Minimum GCSEs in English and Maths (Grade 4/C or above)
Reliable, proactive, and well-organised with a positive attitudeWhat's on offer:
£25,000 - £26,000 per annum (flexible for the right candidate)
Working hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm
20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days)
Company sick pay after 6 months
Free on-site parking
Supportive team culture and excellent training
Ready to apply?
If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch