Job Description
Join Our Team as a Band 4 NHS Control Room Administrator!
Are you organised, proactive, and passionate about supporting exceptional patient care? We have an exciting opportunity for a dedicated Band 4 professional to join our NHS team, supporting our Site Co-Ordinator and Assistant Director in the delivery of high-quality, timely, and safe care.
Salary : £13.57 per hour
Location : Ulster Hospital - Dundonald
What You'll Do:
1. Be an essential team player: Support senior staff in coordinating the delivery of outstanding care across the hospital.
2. Lead on communication: Attend Control Room meetings, take detailed notes, ensure actions are tracked, and share updates with Service Leads.
3. Real-time data management: Use Encompass and Microsoft tools to update and communicate vital data to relevant staff efficiently.
4. Drive performance: Proactively follow up on actions, monitor mailboxes, and maintain a clear overview of hospital activity from admission to discharge, anticipating and addressing delays.
5. Keep everyone informed: Prepare documentation and reports, update Control Room whiteboards, and maintain comprehensive records of repatriations and transfers.
6. Champion information flow: Liaise with the Discharge Hub, provide timely responses to queries, and manage both electronic and manual filing systems.
7. Effective escalation: Highlight and escalate important issues, ensuring smooth operations and continuous improvement.
What We're Looking For:
8. Excellent organisational and time management skills.
9. Confident user of NHS digital systems including Encompass and Microsoft Office.
10. Strong written and verbal communication, with a professional manner.
11. Ability to handle sensitive information and work collaboratively with multidisciplinary teams.
Why Join Us?
12. Be a vital part of a supportive, caring team.
13. Make a meaningful difference every day.
14. Enhance your NHS career with opportunities for development and growth.
Ready to step into a key role that keeps our hospital running smoothly and supports high-quality patient journeys?