Company Description/ Business Unit
SMR Maintenance Controller – Driving Service, Repair & Results
Location: Basingstoke, residential working
Working Hours: Monday – Friday 09:00 – 17:00 with occasional Saturday working
Keep Britain moving—Join The AA's SMR team. We're searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If you've got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.
This is the job
What You'll Do:
* Handle incoming service queries with clarity and technical confidence
* Authorise repairs, manage costs, and push for compliance & efficiency
* Collaborate across Operations, Finance, Sales, and Network teams
* Influence process improvements and drive smart commercial decisions
* Communicate service outcomes simply and effectively
What will I be doing?
Who You Are:
* NVQ Level 2 or 3 in Light Vehicle Maintenance & Repair
* Experienced in service resolution and vehicle repair networks
* A natural problem-solver and strong communicator
* Able to analyse data, manage cost vs. margin, and adapt fast
* Skilled in MS Office and confident navigating service legislation
What do I need?
Traits We Value:
* Energetic, curious, and commercially aware
* Resilient under pressure with great planning & people skills
* Driven to deliver fair, compliant and customer-first outcomes
Additional information
What You'll Get:
* 25 days annual leave + bank holidays
* Free AA Breakdown Cover from day one
* Discounts on AA insurance products & lifestyle perks
* Pension with up to 7% employer contribution
* Company-funded life assurance
* Outstanding training & career development
Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.