Company description
Corpay is a global S&P500 corporate payments company that helps businesses and consumers pay expenses in a simple, controlled manner. Corpays suite of modern payment solutions help its customers better manage vehicle-related expenses, travel expenses and payables. This results in our customers saving time and ultimately spending less. Corpay Payments made easy. To learn more visit www.corpay.com
Job description
1. Managing inbound telephone and email enquiries with professionalism, clarity, and urgency.
2. Resolving customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
3. Working closely with internal teams and departments to ensure customer needs are fully understood and met.
4. Building strong, positive working relationships with customers, suppliers, and colleagues.
5. Identifying opportunities for process improvement and sharing feedback to support continuous development.
6. Identifying opportunities to recommend and refer customers for additional products or services in a helpful, customer-first way.
7. Completing daily administrative tasks accurately and on time.
8. Understanding customer needs through effective conversations and referring relevant products and services where they add value.
9. Introducing appropriate solutions in a customer-focused, compliant, and timely mann...