About the Company
The Customer Service Representative (CSR) is responsible for providing high-quality support to customers by handling enquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.
About the Role
This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.
Responsibilities
* Respond to customer enquiries and give the best service
* Resolve customer complaints and issues in a timely and professional manner
* Provide accurate information about products, services, and policies
* Maintain detailed and accurate records of customer interactions
* Escalate complex issues to the appropriate department when necessary
* Follow company procedures, service standards, and compliance guidelines
* Build positive relationships with customers to encourage new customers, loyalty and satisfaction
Qualifications
* Excellent verbal and written communication skills
* Strong problem-solving and conflict-resolution abilities
* Ability to remain calm and professional under pressure
* Good organisational and time-management skills
* Ability to work independently and as part of a team
Required Skills
* Previous experience in customer service or a related role preferred
* Experience in call centres, retail, or support environments is an advantage
Preferred Skills
* Friendly, patient, and empathetic approach
* Reliable and punctual
* Attention to detail
* Positive attitude and willingness to learn
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.